I’ve had two really funny customer service situations this week. One went poorly, the other went well, and fortunately the deciding factor wasn’t my temper (Praise the Lord).
The first was at my mac’s well baby visit. I had been thoroughly wowed by the pediatrician, so I wasn’t going to be put off by this experience, but it did make me laugh. I was checking out and scheduling her 9 month appointment (NO SHOTS! Can I get an amen?) when the receptionist said to me: “Okay, 3 months. That should put us end of May, beginning of April.”
Hmmm. I was quite confused. Did she mean end of March? That wouldn’t be even close to 3 months. So I asked, “Do you mean end of April, beginning of May?”
She looked at me like I had been educated by hamsters and repeated, “No. I mean end of May, beginning of April.”
I wasn’t being pedantic. I just didn’t know quite how to respond. I said “I’m a little confused. April comes before May.”
She repeated her original “End of May, beginning of April,” so I stared blankly for a moment, before she said “I can schedule you for May 30th. Would you like morning or afternoon.”
So I guess she meant end of May, beginning of JUNE? I’m still stumped by it.
My second experience was on Thursday. You know the house we bought in June? Which was 8 months ago? Well on Thursday I filed our homestead exemption, because Friday was the deadline, and we don’t like to leave things until the last minute. (sheepish silence)
Soanyway, I went down to the office prepared for a long wait in line. Have you ever noticed that when you’re prepared for a long wait in line you don’t get one, but when you think to yourself “Oh, I’ll just run in and do that thing while I have a spare 15 minutes.” is when you find yourself in an inescapable line for several hours? I arrived ready for a long wait in line and found myself the only person needing attention and four civil service employees waiting to serve me.
Honestly. It was an unprecedented moment in my life!
Unfortunately, the only thing I didn’t bring with me was a copy of my warranty deed for the house. They typed away on their computers and told me only Jonathan could file because he was the only owner of the house. I knew this was incorrect. I also knew I could print a copy of my warranty deed from the county website. (A benefit of my Real Estate experience)
I asked if we could check the warranty deed online. They quickly did so, and identified that I was a legal owner of the house.
I asked if they could print that for me. They did so very willingly.
I asked them if I had printed it at home and brought it would they have accepted it as proof that I could file for homestead exemption. They answered that they would have.
Then they grinned, and took it back from me, attaching it to the yellow homestead exemption card which they allowed me to sign.
So, one good, one bad, two great stories.